dCal support
For help with dCal, check the following resources.
Recommended settings
Review our recommended settings for the desktop and Web clients.
Oracle Calendar Help
One of the best sources of information about Oracle Calendar is the client's online Help. To open Help, do one of the following:
- Windows: Select Help > Contents.
- Mac: Select Help > Oracle Calendar Help.
- Linux: Select Help > Index.
- Web: Click Help.
Frequently asked questions
You may find the answer you're looking for in the dCal frequently asked questions.
"How to" documents
dCal "how to" documents examine specific topics in greater depth than the FAQs.
- dCal Recommended Settings - Settings that will help you get the most out of dCal
- Using dCal Resources - Important information for users, requesters, and managers of dCal resources
- Using Kerberos with dCal - Obtaining, installing, and configuring a Kerberos client for use at Duke
- more...
Oracle Troubleshooting and FAQs
You can find helpful information specifically regarding the Oracle clients on Oracle's Web site:
- Oracle Calendar Desktop Client
- Oracle Calendar Web Client
- Oracle Connector for Outlook
- Oracle Calendar Sync (for Palm and Pocket PC)
- Oracle Mobile Data Sync
dCal discussion list
Discuss dCal ideas and questions with fellow dCal users on dcal-discuss@duke.edu
Your local IT support group
In a departmental setting, your local IT support is responsible for installing and configuring dCal client software, troubleshooting problems, and serving as the technical liaison to OIT. They may also provide training and assistance in the functional use of dCal and should be aware of departmental policies and resource settings.
OIT Help Desk
Outside of a departmental setting, please visit Online@Duke to submit a request to the OIT Help Desk.
dCal scheduled downtime
To assure that dCal performs optimally and stays up-to-date, we perform service maintenance on Saturday mornings from 6 a.m. to noon. dCal may be unavailable during this maintenance window. To receive dCal service updates, subscribe to the dCal-announce mailing list.
